Group Sales contact information:
groupsales [at] clevelandart [dot] org
Picking up your tickets:
If you did not have the tickets mailed to you, pick up your tickets at the ticket center in the north lobby at the main entrance of the museum.
Where to meet your docent:
Your docent will be waiting for your group to arrive near the information desk in the north lobby at the main entrance of the museum.
When booking your trip, you will be asked to select a time for your group to enter the special exhibition galleries. You should enter the exhibition galleries no more than 30 minutes after this time. If you are more than 30 minutes late, your tickets will not guarantee immediate entry to the exhibition. Once you enter the exhibition, you may stay as long as you wish, however upon exiting, please be aware that there is no re-entry to the exhibition.
- Group leaders are responsible for the behavior of their groups at all times.
- Visitors may not touch the works of art.
- Bags, purses, backpacks, baby backpacks, and umbrellas larger than 11 x 15 x 6 inches must be checked at coat check or stored in a locker. All umbrellas must be checked at the coat check.
- No food or drink in the galleries.
- Photography and video recording are not permitted in special exhibition galleries.
Our parking garage is accessible from Jeptha Drive at the northwest corner of the museum’s campus. The garage’s top level is at street level and a short walk from the museum’s north entrance. The middle level of the garage connects to the lower level of the museum through an interior tunnel. From the bottom level of the garage, visitors must ascend to the middle or top by way of the stairs or elevator. Current parking garage fees are: FREE for up to 30 minutes; $6 for 31 minutes to 2 hours; $1 per 30 minutes thereafter to $12 max; $5 after 5:00 p.m. Members pay a $5.00 flat rate and senior citizen members receive free parking on Tuesdays. Visitors can pay their parking fees at the interior tunnel pay station (cash or credit card), at the north entrance vestibule (credit card only), at the automated parking lot exit booth (credit card only), or at the manned parking lot booth (cash or credit card).
Bus unloading and parking:
Bus unloading is at the museum’s main (north) entrance, which faces Wade Oval. Bus parking is now on 105th Street between Chester Avenue and Mount Sinai Drive.
Special instructions for bus drivers:
Bus drivers should note that there are a number of arched stone bridges in Rockefeller Park, and tall vehicles should therefore stay toward the center of MLK Boulevard if arriving by that route. Buses arriving by this route also may have difficulty negotiating the sharp turn onto Jeptha Drive. There are two alternatives: proceed past Jeptha Drive, cross Chester Avenue, turn left onto Euclid Avenue, and turn left again onto East Boulevard in order to approach the museum from the other side; or, at the East 105th Street traffic circle, instead of staying on MLK Boulevard, go a half-turn counterclockwise around the circle, and then bear right uphill onto East Boulevard; then turn right at the first intersection, Wade Oval. Bus unloading is at the museum’s main (north) entrance, which faces Wade Oval.
Our interim café is now open in the Susan M. Kaesgen Education Lobby, located on the museum's lower level. A variety of sandwiches, wraps, salads, snacks, desserts, and beverages are available for purchase. This temporary café space will remain open while the museum's brand new dining area is under construction.
Tuesdays, Thursdays, Saturdays, Sundays 10:00 a.m.–4:30 p.m.
Wednesdays, Fridays 10:00 a.m.–7:30 p.m.
Coming soon to the museum café:
Chef Douglas Katz presents a seasonally inspired café menu with food made from scratch, utilizing authentic ingredients. A variety of cultural influences will be abundant in the flavors and atmosphere. Menu offerings will include traditional café favorites, savory flatbreads fresh from the hearth, a spin on street food fare, and much more.